 Our Customers Say
 PDS Cortex rivals or exceeds any other vendor in the practice management market.
M3 Healthcare Solutions
Newark, Delaware
The health care field is constantly changing with insurance requirements and government regulations such as all the new HIPAA requirements. PDS stays on top of the changes that are coming. We have never been caught in a big change that we weren’t ready for.
Lincoln Center OB/GYN, PA
Topeka, Kansas
We did a lot of research and found PDS Cortex to have the most features for the money. Their tech support is absolutely, without a doubt, the best I have encountered anywhere.
Internal Medicine Physicians Associates, PC
Phoenix, Arizona
Customer support is excellent. They have always been professional and pleasant to work with. I have had multiple issues, necessitating numerous support calls in one day. I received the highest quality of service at every incidence.
Cascade Surgery Center, LLC
Grants Pass, Oregon
We’ve realized cost savings. After 2 1/2 years, we’re down two full-time employees, and transcription costs are about half of what they were.
Stonecreek Family Physicians
Manhattan, Kansas
PDS Cortex is very user-friendly. It’s point and click to get the information you need. Reports are easy to read and understand. Anyone can look at them and understand them. Patient tracking is very, very helpful. Overall, communication between everybody is much better because the software is so easy to use.
North Central Arkansas Medical Associates, PA
Mountain Home, Arkansas
Customer service has been phenomenal. Their responsiveness has been great. They have gone out of their way to help in any way they can.
Sports Medicine Associates of Augusta
Augusta, Georgia
We had PDS for 15 years, then in 2003 we switched software. It was a recommendation by the manufacturer of the hardware we use in our orthopedic replacements. Now we’ve moved back to PDS. The software was a factor, but the primary reason was the quality of support during those 15 years. There was never a problem, never a doubt that if you asked a question that issue would be solved. It’s like going home, going to safe ground. I feel like I’m their only, or most important, customer.
Orthopedic & Sports Medicine Center
St. Joseph, Missouri
I appreciate the size of their organization. They seem to be better positioned to incorporate enhancements and service requests into future upgrades and releases. Traditionally, companies in their space are burdened by a hierarchy that encumbers their ability to reshape applications to the benefit of their clients. If it makes sense and improves the application, it doesn’t take two years for you to see the improvement because they seem less encumbered by bureaucracy.
M3 Healthcare Solutions
Newark, Delaware
The practice management and electronic health records programs interface with each other, which is extremely helpful. Entries from one area flow into the other, reducing the time spent on data entry.
Stonecreek Family Physicians
Manhattan, Kansas
We send most all claims electronically to the insurance carriers, and that’s been wonderful. Medicare sends back an electronic payment. It may be 10 pages long, but it’s done in seconds where it took an hour to post by hand. That’s a wonderful feature.
Superior Street Family Physicians
Lincoln, Nebraska
Conversion went extremely well ... and we have 85 computer terminals. They had good preparation protocol and were attentive to our individual needs. I’ve been through multiple conversions, and this was the best by far. Within two days, we were up and running, and did not have a drop in our AR.
Dodge City Medical Center
Dodge City, Kansas
If insurance doesn’t pay, PDS Cortex automatically rebills without having to do much follow-up. Because of the automatic rebilling, the turn-around time on claims is just phenomenal compared to the old system.
Internal Medicine Physicians Associates, PC
Phoenix, Arizona
One of the most important factors is their ability to listen to their users ... and to make product changes and alterations that reflect customer needs. They are on top of the changing environment that we, as health care providers, live in. We have to follow the mandates, and PDS Cortex helps us do that.
ComCare, PA
Salina, Kansas
I like the electronic interface with payers ... and the electronic remittance. Automatic posting of payments works very well.
Dodge City Medical Center
Dodge City, Kansas
Their service is the number one thing. PDS is even willing to change or modify the program to address a customer’s need.
Capital Region Medical Center (16 clinics)
Jefferson City, Missouri
The month-end financial reports are generated very quickly. Our prior software required several hours to complete month-end processing. PDS Cortex does the same step in minutes. I especially like the versatility of reports.
Cascade Eye Care Center
Grants Pass, Oregon
I don’t think we could do without the Bad Debts / Collection Agency Tracking module for the management of bad debt. It’s probably one of the most helpful modules outside normal AR for controlling bad debt.
It gives us a method of accounting for bad debt balances once we have written them off the AR. If an account has gone to a collection agency, we can post payments against the bad debt amount and keep a running balance on that account.
It’s added a lot more efficiency to the collection process. And it’s very easy to know our percentages – how much we’ve collected and how much has been written off to bad debt.
It also gives us a good way to track the performance of our collection agencies.
Lincoln Center OB/GYN, PA
Topeka, Kansas
The insurance, billing and electronic claims submissions have improved payment of claims. It’s quicker payment and more efficient. The program is so user-friendly and intuitive that staff time is really minimal doing procedures on it.
Women’s Health Associates
Columbia, Missouri
We have the ability to scan RAs and attach them directly to a patient record so that staff can instantly bring them up and see the payments and adjustments, and the reason codes for each. This makes it much faster and easier to answer questions for our patients.
Lincoln Center OB/GYN, PA
Topeka, Kansas
Right off the bat, our patients felt that their statements were much easier to read. That’s a big, big plus. Also, our front desk is able to print off statements at the time of service.
Superior Street Family Physicians
Lincoln, Nebraska
We have scanning capabilities. We can scan explanation of benefits and insurance cards and have them electronically attached to the record. This cuts down on the need for non-physicians to request charts. It saves time in medical records. And it also reduces frustration from a physician standpoint. They aren’t vying with other staff members for access to their patient’s chart.
Dodge City Medical Center
Dodge City, Kansas
Our front-line billing staff saves a lot of time when posting payments and doing follow-ups on accounts.
Capital Region Medical Center
Jefferson City, Missouri
Patient account information is easily accessible to all billing staff … and that’s important because we have two offices – our main location where the business office is located and a satellite across town. Thanks to scanned documents, the staff can view a patient account and see the same information we have available in the main office.
Reports show practice trends and reimbursement trends in general. They can be used when doctors have questions: How many procedures are we doing? How much are we being paid? Reports can be selected by insurance carrier, by procedure, or by providers to obtain more specific data.
Lincoln Center OB/GYN, PA
Topeka, Kansas
PDS Cortex allows us to do more with less people. It allows us to automate a lot more routine processes in ambulatory billing, and it provides us intuitive reports that help to quantify overall fiscal soundness of each of our respective clients.
We looked at a lot of different solutions. We factored in price, functionality of features, the fiscal well-being of the company, maturity of the company, commitment to research and development.
M3 Healthcare Solutions
Newark, Delaware
PDS understands how a physician practice works. That makes it easy for me, as an administrator, because when I talk about things they know what I’m talking about. They seem to keep up with what’s going on in the medical field. That’s extremely important because the medical field changes rapidly.
Dodge City Medical Center
Dodge City, Kansas
The EHR (electronic health record) streamlines the record-keeping process and helps eliminate otherwise ongoing costs that are incurred on a yearly basis. It’s going to do nothing but help your practice in the long run, both financially and with patient care.
Lincoln Pediatric Associates, PC
Lincoln, Nebraska
Alpha II (reimbursement coding) has saved us a lot of time and trouble on denials, specifically Medicare denials. We've experienced faster turnaround on money, less paperwork, and it makes us more efficient. Now we have more time to work on the big things – such as taking care of patients.
Southeast Kansas Medical Associates
Coffeyville, Kansas
I like the fact that I can put all of my doctors’ credentialing information into the system and just print it off for insurance or other uses. We have never had that capability before.
Surgicare of Missouri
Jefferson City, Missouri
Automated Collections got a handle on our bad debt accounts. It allows us to look at all the accounts and keep track more consistently. We can set the parameters – whether that patient is going to get a letter, a phone call or be turned over to a collection agency.
It’s much quicker than looking by hand through all the accounts. It helps us age them out so we can work more effectively with the accounts receivable and collection agency, if needed.
El Dorado Clinic, PA
El Dorado, Kansas
The program is very helpful and versatile. It streamlines the whole process. I can send letters to all people who are 45 days past due, or I can customize however I want. I can do several different collection letters or as little as I want. Now I have the ease of being able to do what I want, when I want.
Stonecreek Family Physicians
Manhattan, Kansas
We’re building ... and we’ll have electronic health record stations in all exam rooms. Information from the vitals machines will go electronically to the electronic health record. We went live with the lab interface, so now all our reference lab materials come into the Practice Partner electronic health records electronically. We love that!
Superior Street Family Physicians
Lincoln, Nebraska
From day one, it’s helped me a lot with cash flow.
Dodge City Medical Center
Dodge City, Kansas
In the practice where the physicians are all responsible for their own recordkeeping, there is no transcription of medical information with an electronic health records program, thus eliminating $15,000 to $20,000 per year of expense. Take that times five years ...
On the storage of charts, convert that space to two exam rooms. That easily allows a provider to see four patients per hour ... 28 hours a week ... 48 weeks out of the year. It’s all generated from that space that once had to be used for paper chart storage ... and that now can be used to see patients.
Lincoln Pediatric Associates, PC
Lincoln, Nebraska
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